We respond to questions Mon-Fri 8:30 am - 5:30 pm except when the library is closed. Many questions about using the library are already answered here: answers.ccclib.org

(* = Required Fields)

* Which ebook platform are you using?	-Select- Overdrive Downloadable Media Collection Axis360 Downloadable eBook Collection
* Which category best describes the issue?	-Select- Download - to Device Download - to Computer Hold / Waiting List Security Upgrade Software Installation Transfer - to Device Other
* Describe the issue including steps taken to produce the problem?
What format were you using? Ctrl+Click for PC to select multiple (Cmd+Click for Mac)	-Select- Blio eBook Adobe eBook - EPUB Adobe eBook - PDF Kindle OverDrive Audiobook - MP3 OverDrive Audiobook - WMA
What title?
If there was an error, what did it say? copy / paste if possible
* My operating system:	-Select- Portable Device Mac OS Windows 2000 Windows XP Windows Vista - 32 bit Windows Vista - 64 bit Windows 7 - 32 bit Windows 7 - 64 bit Windows 8
* My Internet browser:	-Select- Chrome 5 Chrome 6 Chrome 7 Firefox 2 Firefox 3 Firefox 4 Internet Explorer 7 Internet Explorer 8 Internet Explorer 9 Internet Explorer 10 Opera 9 Opera 10 Safari 4 Safari 5 Other
* My ereader software:	-Select- Adobe Digital Editions OverDrive Media Console Blio Other
* My portable device:	-Select- Android BlackBerry iPad iPhone/iPod Touch Windows Mobile Windows Phone Kindle Kobo (Borders) NOOK Sony Reader Coby Creative iPod SanDisk Zune None Other
* Are you using firewall?	-Select- Yes No Unknown
* Name
* Email Address
* Contra Costa County Library card number
* Spam Control	Type the text you see in the image above.