What is BOOKS BY MAIL?
This is a service offered by the library which allows delivery of books, books on tape and books on CD to you through the mail.
What is the charge for BOOKS BY MAIL?
The charge is $3.00 per item. This will be added to your library account when the item is mailed to you. A notice will be included in the package with your item. There is an additional $5.00 charge if the mail bag is not returned.
How do I use BOOKS BY MAIL?
You may request Books By Mail by placing an online hold through the Library Catalog. When asked to select a pick-up branch, choose MAIL. Items for this service may also be requested at your local library either in person or over the phone by calling 1-800-984-4636.
How do I return the books?
You may drop them off at any branch of the Contra Costa County Library either at the desk or through the book drop. You may also use the mail bag you receive them in and return by mail. Simply reverse the mailing label addressed to you to show the Library's address and affix the same amount of postage to return by mail.
How do I know when the books are due?
There will be a printed receipt in your item that will list the date the item is due back. Items postmarked or returned to the library after the date will accrue fines.
How long will it take to get these books?
Books on the shelf at the library will be received within two weeks. Books not in the library will take longer, depending on the number of reserves, etc.
Can these items be renewed?
Books may be renewed two times if there are no outstanding holds. Books on tape and Books on CD may be renewed one time if there are no outstanding holds. Mail bags must be renewed at the same time as the items. Renewals may be done in person, online or by calling Bookline (automated phone system) at 1-800-984-4636.
Is there a limit on the number of books I may request by mail?
There is no limit on the number of items you may request. Delivery will not be made to you when you have three outstanding charges for this service on your library account. Once those charges are cleared, delivery will resume.
Questions? Please call 1-800-984-INFO