Front Door Service

Front Door Service available now: place hold, get notified, schedule, pick up
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How Does it Work?

Front Door Service is available now at Crockett and Rodeo library locations.

Place your holds.
Wait for notification that holds are ready.
Schedule an appointment.
Pick them up.

Scroll down for more details on exactly how the process works.

Front Door Service FAQ

      1. Place a hold using the Library catalog
      2. Wait to be notified by text, email or phone that your holds are ready
      3. Make an appointment to schedule a pickup time
      4. Once at the library - Have your library card number ready and call or text the number on the sign before approaching the door
      5. Staff will notify you when your items are ready to go
      6. Pick up your items in a bag with your name on the table at the front door
  • Front Door Service is available at Crockett and Rodeo locations

  • Items can be returned at the circulation desk during Library open hours and through the outside book drop during closed hours. All Contra Costa County Library materials can be returned to any other Contra Costa County Library location.

    LINK+ items may be returned to any Contra Costa County Library branch. It is recommended that LINK+ items be returned directly to library staff, so a return receipt can be provided to show that the item was returned.

    Please note that Antioch, Pinole, and Ygnacio Libraries and their bookdrops are not open for returns. Crockett and Rodeo Libraries are continuing with Front Door Service and all items can be returned to their book drops.

1. Place hold

Place your holds and wait to receive confirmation that they are available.

You will be able to place up to 50 items on hold at a time.

2. Get Notified

You will receive email, text or phone confirmation that the items you placed on hold are available.

Now you are ready to schedule an appointment.

3. Schedule

Once you receive notification that your holds are ready you can schedule an appointment.

Click the link below to book an appointment to pick up your holds. Be sure to schedule the appointment at the library where your holds were sent.

An appointment isn't necessary to pick up your holds, however, without an appointment you may have a longer wait.

 

4. Pick Up

Upon arrival, call or text library staff to alert them that you have arrived. The number to call or text will be prominently displayed in front of the Library entrance. You will be asked to provide the library card account information for any holds you will be picking up.

Your items will be placed on the table outside the library in a bag labeled with your name. Staff will let you know when you may retrieve the items.

Please return all materials to the book drop.

Masks or face coverings are required. Due to the County Health Order, we will refuse service to any person without a mask or face covering.

Front Door Service Contact Information

The numbers here are for Front Door Service only. For other library related questions, please call your community library's main phone line. Find phone numbers here.

Schedule Pick-up: Crockett
Text: (510) 726-8333
Call: (510) 787-2345

Schedule Pick-up: Rodeo
Text: (510) 726-8484
Call: (510) 799-2606

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