Front Door Service

Front Door Service available now: place hold, get notified, schedule, pick up

How Does it Work?

Front Door Service is available now at 24 library locations.

Place your holds.
Wait for notification that holds are ready.
Schedule an appointment.
Pick them up.

Scroll down for more details on exactly how the process works.

Press Release Area

Library locations offer Front Door Service

Front Door Service offers safe, contactless service at 24 library locations.

Front Door Service FAQ

      1. Place a hold using the Library catalog
      2. Wait to be notified by text, email or phone that your holds are ready
      3. Make an appointment to schedule a pickup time
      4. Once at the library - Have your library card number ready and call or text the number on the sign before approaching the door
      5. Staff will notify you when your items are ready to go
      6. Pick up your items in a bag with your name on the table at the front door
  • Front Door Service is available at 24 libraries. Service will not be available at the Pinole Library or Ygnacio Valley Library until further notice.

  • Front Door Service is available during the normal hours for each Library location. Specific days and times are available here. All libraries are closed on Sundays.

1. Place hold

Place your holds and wait to receive confirmation that they are available.

You will be able to place up to 50 items on hold at a time.

2. Get Notified

You will receive email, text or phone confirmation that the items you placed on hold are available.

Now you are ready to schedule an appointment.

3. Schedule

Once you receive notification that your holds are ready you can schedule an appointment.

Click the link below to book an appointment to pick up your holds. Be sure to schedule the appointment at the library where your holds were sent.

An appointment isn't necessary to pick up your holds, however, without an appointment you may have a longer wait.


4. Pick Up

Upon arrival, call or text library staff to alert them that you have arrived. The number to call or text will be prominently displayed in front of the Library entrance. You will be asked to provide the library card account information for any holds you will be picking up.

Your items will be placed on the table outside the library in a bag labeled with your name. Staff will let you know when you may retrieve the items.

Please return all materials to the book drop.

Masks or face coverings are required. Due to the County Health Order, we will refuse service to any person without a mask or face covering.

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Front Door Service Contact Information

The numbers below are for Front Door Service only. For other library related questions, please call your community library's main phone line. Find phone numbers here.

Schedule Pick-up: Antioch
Text: (925) 438-0807
Call: (925) 427-8543

Schedule Pick-up: Bay Point
Text: (925) 438-0900
Call: (925) 458-9597

Schedule Pick-up: Brentwood
Text: (925) 438-0848
Call: (925) 516-5291

Schedule Pick-up: Clayton
Text: (925) 438-0767
Call: (925) 673-0480

Schedule Pick-up: Concord
Text: (925) 438-0801
Call: (925) 646-5109

Schedule Pick-up: Crockett
Text: (510) 726-8333
Call: (510) 787-2345

Schedule Pick-up: Danville
Text: (925) 438-0853
Call: (925) 314-3764

Schedule Pick-up: Dougherty Station
Text: (925) 438-0948
Call: (925) 973-3399


Schedule Pick-up: El Cerrito
Text: (510) 726-8339
Call: (510) 558-0451

Schedule Pick-up: El Sobrante
Text: (510) 726-8556
Call: (510) 374-3992

Schedule Pick-up: Hercules
Text: (510) 726-8444
Call: (510) 245-2420

Schedule Pick-up: Kensington
Text: (510) 726-7215
Call: (510) 524-3043

Schedule Pick-up: Lafayette
Text: (925) 438-6001
Call: (925) 385-2284

Schedule Pick-up: Martinez
Text: (925) 438-6008
Call: (925) 646-9921

Schedule Pick-up: Moraga
Text: (925) 438-0899
Call: (925) 388-6272

Schedule Pick-up: Oakley
Text: (925) 438-0958
Call: (925) 625-2400

Schedule Pick-up: Orinda
Text: (925) 438-0886
Call: (925) 254-0120

Schedule Pick-up: Pittsburg
Text: (925) 438-0878
Call: (925) 427-8441

Schedule Pick-up: Pleasant Hill
Text: (925) 438-0988
Call: (925) 646-6434

Schedule Pick-up: Prewett
Text: (925) 438-0766
Call: (925) 776-3063

Schedule Pick-up: Rodeo
Text: (510) 726-8484
Call: (510) 799-2606

Schedule Pick-up: San Pablo
Text: (510) 726-8111
Call: (510) 374-3998

Schedule Pick-up: San Ramon
Text: (925) 438-0818
Call: (925) 973-2883

Schedule Pick-up: Walnut Creek
Text: (925) 438-0997
Call: (925) 977- 3355

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