Library Launching Front Door Service

Beginning Monday, June 15, the Library will offer Front Door Service at 24 community libraries. The service will allow patrons to pick-up books, DVDs and audiobooks placed on hold through the Library’s website at ccclib.org.

Those patrons with holds on the shelf from early March, before the Health Order began, will have the opportunity to make appointments first. This is necessary to clear the thousands of holds currently on library shelves and make room for new holds. Those patrons will be contacted with instructions explaining how to make an appointment to pick up their materials. Appointments are encouraged, but not required. Those coming to the library without appointments may experience a wait.

New holds can be placed beginning on Thursday, June 18, and appointments will be open to any patron who wishes to pick up available holds. Patrons will be notified when their holds are ready. They will make an appointment at the appropriate location and schedule a pick-up time. Once at the library location, the patron will call or text the number on the sign at the front of the building. Staff will confirm the library card number and collect the items. Materials will be placed in a bag with the patron’s name on it and put on a table at the front door. It is a safe, contactless process.

“We are eager to reconnect with library users and take this important step toward reopening,” said County Librarian Melinda Cervantes. “Staff are taking every precaution to provide visitors with a safe, library experience.”

Front Door Service is available during regularly scheduled hours at 24 locations. See the full list of locations and hours here. All libraries will be closed on Sundays. Front Door Service will not be available at the Pinole or Pleasant Hill locations until further notice.

For the safety of our patrons and staff, Library items will be quarantined for a minimum of 72 hours in between each use. Staff will wash their hands frequently, wear masks and observe social distancing protocols. Patrons approaching the front door should also wear a mask and observe social distancing guidelines. All returns should be placed in the book drop.

Stay tuned to ccclib.org for more information about how to use Front Door Service.

For questions about library services, contact staff via Chat, Monday – Friday from 10 a.m. to 5 p.m. or text questions to (925) 290-7627.