Outage Updates

Outage Update

(Last Updated Tuesday, Jan. 24 | 4:28 p.m.)

The Contra Costa County Library is currently experiencing a network outage due to a ransomware attack. All 26 branches and the Library Administration office are affected. The Library is working with law enforcement to investigate the attack. 

Below is a list detailing which services are working and which are still impacted.

List of services that have been restored:

  • Online Account Access
  • ABC Mouse
  • Ancestry
  • Brainfuse
  • Britannica
  • California Driver Education
  • California Missions eBooks
  • Chilton
  • Cliff Notes
  • Discover & Go
  • enki eBooks
  • Explora 
  • Flipster
  • Foundation Directory
  • HeritageQuest
  • Kanopy
  • Learning Express
  • Literary Reference Center
  • New York Times Digital
  • NewsBank
  • Niche Academy (Tutorials)
  • OverDrive 
  • Points of View
  • Publication Finder
  • Public desktop computers with internet access
  • Reference USA
  • Rosetta Stone
  • Skillsoft
  • Social Studies Fact Cards
  • TeachingBooks
  • TumbleBook
  • Video Storytime

List of services not available at all locations:

  • Public printing
  • Public WiFi
  • Link+ Renewals 
  • Remember & Go

Public WiFi and Printing have been restored to:

  • Bay Point Library
  • Brentwood Library
  • Concord Library
  • Danville Library
  • Dougherty Station Library
  • El Cerrito Library
  • El Sobrante Library
  • Hercules Library
  • Kensington Library
  • Martinez Library
  • Moraga Library
  • Oakley Library
  • Orinda Library
  • Pinole Library
  • Pittsburg Library
  • Pleasant Hill Library
  • Prewett Library
  • San Pablo Library
  • San Ramon Library

Beginning Wednesday, January 8, all holds will remain on the shelf until further notice.

Please call your local library before you pickup any Link+ holds to ensure your Link+ items have actually arrived. Link+ account information may not reflect the most current hold status.

The Library is fine free. No library materials will accrue overdue fines. Materials more than 30 days past due will be charged a replacement fee.

Click here to read the full press release from January 3, 2020.

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