If the Kanopy password reset link is taking you to the login page instead of the reset page, it is likely due to a browser issue or an expired link.
Here are some troubleshooting tips:
- Try the reset link from the Kanopy app rather than clicking the link from the email on your phone.
- Use a computer instead of a mobile device to resolve the issue. Copy the link from the email and paste it into the browser on a desktop or laptop computer. Clear your browser's cache and cookies. If you have a pop-up blocker in your browser, that could be interfering with the reset process.
- Check for an expired link. If you took a long time to open the email, request another reset link.
If none of these steps work, you may need to contact Kanopy directly through their support form.