Top Questions

An eCard provides access to many of the Library's digital resources and allows you to place holds and to borrow eBooks. Contra Costa County residents may apply for an eCard at https://ccclib.org/get-a-library-card-info/ 

An email address is required to receive an ecard.

NOTE: eCards are not valid for use with Kanopy Movies, Hoopla, Discover & Go, or LINK+.  eCards cannot be used to borrow physical materials like books or DVDs.

To upgrade to a full-access card, please visit your library during open hours with photo ID and address verification. Please see our Library Policies Account page for accepted forms of address verification and for other important information about your library card and account.

If you do not have a picture ID or address verification, see how you can get a Welcome card.

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You are able to change your PIN by choosing a number that is between 4 and 6 digits long. 

You may change your PIN when renewing your library card at https://ccclib.org/card-renewals/ if you have your current PIN.

  • Login with your library card number and PIN
  • Select Update Information button:
    • Towards bottom, select the box for "Click checkbox to reset PIN".
    • in PIN field, enter your new PIN
    • in PIN (Confirm) field, enter your new PIN to confirm
    • Select Save.
    • Return to review your information. If everything is correct, select Renew button to renew your account.

You can also change your PIN by accessing your account through our website at ccclib.org.

  • Log into your account
  • Go to settings.

You can also go to your nearest library and request that staff change your PIN for you, provided you have your library card and valid photo ID.

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To request a title from the Library catalog, follow these steps:

       1. Visit ccclib.org and login using your library card number and PIN
       2. Search for items by format or using the search bar at the top of the home page
       3. Check the search results to see the availability of the item
       4. Select “place a hold” or “request this item”
       5. Confirm the location where you’d like to pick up your items
       6. Wait for notification that your items are ready

For details, see Placing Holds: https://help.bibliocommons.com/005borrowing/005holds/

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You will receive a notification via email or automated phone call when your holds are ready for pickup. You can also log into your Library account at ccclib.org. Under "My Borrowing", click "On Hold"; on the next page, you'll see a green check mark and the word "ready" for available items.

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You can place up to 100 items on hold at a time.

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Your privacy is something we take very seriously. There are two parts of keeping your print information confidential, the physical access and the digital storage.

For physical access to your print job, only someone who logs in to your account can view information about your printing at the print Kiosk. A digital copy is kept on the print Kiosk in case the printer jams, only until the end of the day.

For Online Printing, SmartAlec jobs are transmitted over TLS network protocols. These jobs are encrypted and stored in a database for seven days to provide time for you to visit and pick them up.

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Auto-renewal is a service for the Library that automatically renews materials that have available copies on the shelf. Items will automatically be renewed two days before their due date as long as the account is in good standing. The new due date will be extended from the original due date, so you will still enjoy a full loan period after each automatic renewal. Items that have other holds and no other available copies, that have been renewed two times, eBooks and eAudiobooks are not eligible. Auto-renewal allows you to enjoy materials for a longer period of time without worry. 

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